1. Who we are and what this policy covers
Minela («من إلى») is a school-management platform operating through minela.net and two mobile apps: the Minela app for parents (ID net.minela.app) and the Minela Staff app for school staff (ID net.minela.staff). This policy applies to both apps and this website. By using any of them, you acknowledge that you have read this policy.
2. The school owns and is responsible for the data
Our services are provided to subscribed schools, and there is no public signup in the apps: the school administration creates the accounts for its staff and for parents, enters the data, and decides who may access what. The school is therefore the owner of and party responsible for the data of its students, staff, and parents, while Minela operates the platform on the school’s behalf and under its instructions, pursuant to the subscription agreement concluded with the school.
3. Children’s data (students)
Login accounts in our apps are intended for adults: school staff and parents. Student data — and most students are minors — is entered by school staff and processed under the school’s responsibility as the owner of and party responsible for that data, within its educational and contractual relationship with parents. Permissions are designed so that a student’s data is accessible only to the authorized staff of their school and to their own parent; no parent can see another family’s children. If you have a concern about your child’s data, contact the school first, or email us at privacy@minela.net.
4. Where data is stored
Platform data is stored on secure servers. Data travels between your apps and our servers encrypted with TLS, and access within the platform is restricted by role-based permissions (supervisor, teacher, driver, parent).
5. Data retention
We retain data for as long as the school’s subscription to the platform is active, as it forms part of the school’s operational record. When the subscription ends, or upon the school’s request, the school’s data is deleted from our operational systems within a reasonable period. You may also request deletion of your own account at any time through your school or via the account deletion page.
6. Data security
We apply appropriate technical and organizational measures to protect data, including: TLS encryption in transit, fine-grained role-based access permissions, separation of each school’s data, periodic backups, and restricting the operations team’s access to the minimum necessary.
7. Your rights
- Access and correction: because the school is the source and manager of the data, the fastest way to correct any information is through your school’s administration.
- Deletion: through your school, or via the account deletion page.
- Inquiries and complaints: email privacy@minela.net and we will respond as soon as possible.
8. Changes to this policy
We may update this policy from time to time. We will publish the updated version on this page with a new effective date, and we will inform subscribed schools of any material change before it takes effect.
9. Contact
Privacy questions: privacy@minela.net
General inquiries: info@minela.net